Trusted BPO & IT Partner in 40+ Countries

Outsource Smarter.
Scale Faster. Deliver More.

Serviquent Global Solutions is your end-to-end partner for business process outsourcing and managed IT — customer support, debt collection, healthcare billing, cloud infrastructure and AI automation. Precise. Compliant. Scalable.

📞 Customer Support💰 Debt Collection 📊 Finance & Accounting💻 IT Helpdesk 🏥 Healthcare BPO⚖ Legal Process ☁ Cloud Services🔒 Cybersecurity 🤖 AI & Automation👥 HR & Payroll

Explore Services ↓

500⁺

Global Clients

5000⁺

Agents Deployed

40⁺

Countries Served

30⁺

Languages

99^%

Client Retention

About the Company

One Parent Brand.
Multiple Specialist Divisions.

We operate as Serviquent Global Solutions — the BPO and IT outsourcing arm of Serviquent Prime Solutions, a global professional services group trusted by hundreds of enterprises across 40+ countries.

A trusted partner for Fortune 500 companies, fast-scaling startups, ISPs, utilities, financial institutions and healthcare providers worldwide.

This division focuses on BPO operations, IT managed services, debt recovery and intelligent process automation combining the Serviquent brand reputation with deep domain expertise.

🎯

Client-First Always

Every decision built around your business outcomes.

🔒

Security & Compliance

ISO 27001, HIPAA, GDPR, FDCPA built in from day one.

🌎

Global Yet Local

Delivery centers worldwide with culturally aligned teams.

🤖

Technology-Driven

AI, RPA and real-time dashboards power every process.

Our Divisions

Serviquent Prime Solutions — Telecom & EngineeringFiber network design, FTTx, GIS, OSP engineering, pole loading analysis and permitting.

Serviquent Global Solutions YOU ARE HEREBPO operations, IT managed services, debt collection, customer support, finance, HR, legal and healthcare BPO — globally, 24/7.

Divisions

40+

Countries

500+

Clients

BPO Services

Complete Business Process Outsourcing

Click any card to view full details, benchmarks and everything included.

📞

24/7 Global

Customer Support

Omnichannel voice, chat, email and social in 30+ languages worldwide.

💰

Recovery

Debt Collection and Recovery

Compliant first and third-party debt recovery with skip tracing.

📊

Finance

Finance and Accounting

Full AP/AR, payroll, general ledger, reporting and tax preparation.

🗄

Back-Office

Data Entry and Management

High-speed accurate data capture, cleansing and migration at scale.

🏥

Healthcare

Healthcare BPO

HIPAA-compliant medical billing, coding, claims and patient support.

👥

HR and Payroll Processing

End-to-end HR, onboarding, compliance and full payroll administration.

📈

Sales

Telemarketing and Lead Gen

Outbound B2B/B2C campaigns, appointment setting and CRM management.

🏛

Insurance

Insurance and Mortgage

Policy admin, claims handling, underwriting and mortgage origination.

⚖

Legal

Legal Process Outsourcing

Contract review, legal research, paralegal support and eDiscovery.

📱

Digital

Social Media and Moderation

24/7 community management, brand monitoring and social support.

🤝

Virtual

Virtual Assistant Services

Dedicated remote executive assistants for admin and operations.

🔍

Quality

Quality Assurance and Audit

QA monitoring, process audits, compliance checks and SLA reporting.

IT Services

Managed IT and Technology Outsourcing

Comprehensive managed IT, cloud, cybersecurity, network operations and intelligent automation delivered globally, 24/7.

💻 IT Helpdesk

Level 1-3 technical support, remote troubleshooting and ITIL v4-aligned service desk, 24/7.

L1 / L2 / L3 technical support
Remote desktop troubleshooting
ITIL v4 service management
24/7 incident management
SLA-backed response times
ServiceNow, Jira and Freshdesk

☁ Cloud Management

End-to-end cloud operations across AWS, Azure and GCP. Certified engineers manage multi-cloud architectures and DevOps pipelines.

AWS / Azure / GCP managed services
Cloud migration and execution
Infrastructure-as-Code (Terraform)
Kubernetes and Docker management
DevOps and CI/CD support
Disaster recovery and continuity

🔒 Cybersecurity

Proactive 24/7 threat monitoring, vulnerability management and SOC operations. CISSP, CEH and CompTIA certified analysts on every shift.

24/7 Security Operations Center
SIEM monitoring and threat intel
Endpoint detection and response
Vulnerability scanning and patching
GDPR, ISO 27001 and PCI-DSS
Incident response and forensics

🌐 Network Admin and NOC

24/7 NOC, WAN/LAN management, SD-WAN and infrastructure monitoring. Proactively detecting issues before they impact your business.

24/7 NOC monitoring and alerting
WAN and LAN design and management
SD-WAN deployment and support
Firewall and VPN administration
Network performance and QoS
Multi-site enterprise management

🧪 Software Testing and QA

Manual, automated, performance and regression testing for web, mobile and enterprise applications integrated into your development cycle.

Manual and automated testing
Performance and load testing
Mobile app testing iOS and Android
API and integration testing
UAT coordination and sign-off
Test strategy and documentation

🤖 AI and Process Automation

RPA deployment, AI workflow automation and chatbot integration transforming repetitive processes into streamlined, scalable operations.

RPA development (UiPath, AA)
Intelligent document processing
AI chatbot and virtual agent
Business workflow orchestration
AI data annotation and training
Process mining and analysis

Why
Choose
Us

Why Choose Us

Built for Reliability.
Engineered for Scale.

We deliver measurable, documented outcomes every month.

24/7 Operations Across Every Time Zone

Delivery centers in South Asia, Southeast Asia, Eastern Europe and Latin America ensure continuous gap-free coverage.

ISO 9001 and ISO 27001 Certified

Internationally certified quality management and information security on every engagement.

AI-Augmented, Technology-Driven Workflows

RPA, AI-powered QA, predictive analytics and real-time client dashboards on every process.

Up to 60% Operational Cost Reduction

Clients consistently achieve 40 to 60 percent savings without compromising quality or compliance.

Full Regulatory Compliance on Every Service

HIPAA, GDPR, PCI-DSS, FDCPA, SOX, FCA compliance built into every process.

Dedicated Account Management and Transparent SLAs

Named account manager, weekly reports, real-time dashboards and direct senior escalation.

Industries Served

Across Every Sector, Worldwide

Deep vertical expertise across 12 major industries.

🏥 Healthcare

🏖 Banking and Finance

🛍 Retail and eCommerce

📡 Telecom

✈ Travel and Hospitality

🎓 Education and EdTech

⚖ Legal Services

🚚 Logistics

🏛 Insurance

🏠 Real Estate

💊 Pharmaceuticals

🔋 Energy and Utilities

How We Work

Our Proven 5-Step Engagement Process

From first enquiry to fully operational teams.

Zero-Disruption Transition Guarantee

Every new engagement begins with a dedicated transition manager. Our structured onboarding ensures your existing operations continue without interruption while we build, train and integrate your outsourced teams in parallel.

We invest heavily in knowledge transfer, documentation and agent training before a single call is taken or process handled live.

Discovery and Scoping

Deep-dive into your operations, volume and compliance needs.

Solution Design

Custom roadmap with team structure, SLAs, tech stack and KPIs.

30-Day Pilot

Controlled pilot to validate quality and process alignment.

Full Ramp-Up

Scale to full volume with trained teams and full integrations.

Continuous Optimisation

Weekly QA reviews, dashboards and monthly business reviews.

Client Voices

Trusted by Operations Leaders

★★★★★

"The team integrated into our brand within weeks. Response times dropped 60%, first-call resolution hit 91% and CSAT reached an all-time high."

Rajesh KumarVP Operations, HealthFirst India

★★★★★

"In 90 days they doubled our recovery rate. 100% FDCPA compliant, zero consumer complaints. The professionalism and transparency was outstanding."

Sarah MitchellCFO, NovaBanc Financial Services

★★★★★

"We scaled from 20 to 200 agents in 12 days. Quality scores actually improved during the ramp. Zero SLA breaches. Genuinely rare."

Amit DesaiHead of CX, RetailPlus Global

About This Division

Serviquent Global Solutions —
BPO and IT Outsourcing Worldwide

We are the BPO and IT managed services division of Serviquent Prime Solutions, headquartered in Gurugram, Haryana, India with offices in Casper, Wyoming, USA.

Our delivery infrastructure spans South Asia, Southeast Asia, Eastern Europe and Latin America, providing 24/7 language-matched coverage across all major geographies.

Every member of our leadership team brings 10+ years of BPO or enterprise IT outsourcing experience.

ISO 9001ISO 27001HIPAAGDPRPCI-DSSFDCPAFCA Aware

Join Our Team

Build Your Career With
Serviquent Global Solutions

We are growing fast across all BPO and IT service lines. Whether you are an experienced agent, team leader, QA specialist or tech professional, there is a place for you here.

Customer Support ExecutiveFull Time

Debt Collection SpecialistFull Time

IT Helpdesk Analyst L1/L2Full Time

Medical Billing and Coding SpecialistFull Time

Team Leader BPO OperationsFull Time

Quality Assurance AnalystFull Time

View All Openings and Apply →